PRIVACY POLICY

The Spiral Bar respects your privacy. This Privacy Policy explains how The Spiral Bar collects, uses, discloses, and protects personal information when you visit thespiralbar.com, place an order, join a marketing list, submit a catering or event inquiry, contact us, or otherwise interact with our services.

SCOPE

This Privacy Policy applies to information collected through The Spiral Bar website, online ordering, email and text communications, customer support, catering and event inquiries, and related services. It does not apply to third-party websites or services that maintain their own privacy policies.

INFORMATION WE COLLECT

Information you provide may include your name, email address, phone number, billing address, order and pickup details, flavor selections, subscription information, catering or event information, messages, customer support requests, and email or text marketing preferences.

Payment information is processed by Squarespace Payments, Stripe, or another authorized payment processor. The Spiral Bar does not directly store complete payment card numbers or card security codes.

We and our service providers may automatically collect technical and usage information, including your IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, interactions with the website, cookie identifiers, and information about email engagement.

COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

The website may use essential cookies needed for security, checkout, account features, and basic website operation. It may also use analytics, preference, and advertising technologies provided by Squarespace, Google Analytics, Meta, TikTok, and similar providers.

These technologies may collect device information, cookie identifiers, browsing activity, website interactions, and information about whether an advertisement or email led to a website visit or purchase. Meta, TikTok, Google, and other providers may use this information according to their own privacy policies.

You can manage available cookie choices through the website cookie preference banner and through your browser settings. Rejecting certain cookies may reduce personalization or affect some website features. Where required, nonessential cookies will be used according to the consent choices you submit.

HOW WE USE INFORMATION

The Spiral Bar may use personal information to process payments and orders, prepare and fulfill purchases, coordinate pickup, manage subscriptions, respond to questions, investigate product concerns, provide customer support, evaluate catering or event requests, send transactional communications, prevent fraud, maintain security, improve the website and products, measure marketing performance, comply with legal obligations, and enforce business policies.

With separate consent when required, we may also use contact information to send weekly lineups, promotions, launch announcements, product updates, and other marketing communications.

EMAIL AND TEXT COMMUNICATIONS

Order confirmations, pickup information, account notices, and customer support replies are transactional communications and may be sent when needed to provide a requested service.

Email marketing is sent only with the 

customer’s consent where required. You may unsubscribe using the link included in a marketing email. Unsubscribing from marketing does not prevent necessary order, pickup, account, or customer support communications.

Text marketing requires separate consent. Consent to receive marketing texts is not a condition of purchase. Message frequency may vary, and message and data rates may apply. You may reply STOP to opt out or HELP for assistance. Opting out of marketing texts does not prevent necessary nonmarketing communications where legally permitted.

HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that help operate the website, process payments, send email or text messages, provide analytics, measure advertising, prevent fraud, store information, or support business operations.

Information may also be disclosed to catering or delivery partners when needed to provide a requested service, to professional advisers, to legal authorities when required by law, or in connection with a merger, financing, sale, reorganization, or transfer of business assets.

The Spiral Bar does not sell or rent personal information for money. However, analytics and advertising technologies may disclose cookie, device, and online activity information to advertising providers. Some privacy laws may define this type of disclosure as sharing for targeted advertising even when no money is exchanged. Available cookie controls may be used to manage these disclosures.

DATA RETENTION

Personal information is retained only as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, tax and accounting requirements, fraud prevention, security, dispute resolution, and legal compliance.

Different records may be retained for different periods. Order and transaction records may be kept longer when required for accounting, tax, chargeback, or legal purposes. Marketing information may be retained until consent is withdrawn or the information is no longer needed.

DATA SECURITY

The Spiral Bar uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. Payments are processed through authorized payment providers rather than by The Spiral Bar directly.

No website, electronic transmission, or storage system can be guaranteed completely secure. Customers should use caution when sending sensitive information electronically and should protect their account credentials.

YOUR PRIVACY CHOICES AND RIGHTS

You may update communication preferences, unsubscribe from email marketing, reply STOP to marketing texts, adjust cookie preferences, or

 contact us about your information.

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information associated with you. You may also have the right to object to or opt out of certain processing, including targeted advertising.

Submit privacy requests to hello@thespiralbar.com. We may need to verify your identity before completing a request. We may retain or decline to delete information when reasonably necessary for orders, taxes, security, fraud prevention, disputes, legal obligations, or other permitted purposes.

THIRD-PARTY SERVICES AND LINKS

The website may contain links to social media platforms, payment providers, analytics providers, or other third-party services. The Spiral Bar does not control their privacy practices. Review the privacy policy of each third-party service before providing information.

CHILDREN’S PRIVACY

The website is not directed to children under 13, and The Spiral Bar does not knowingly collect personal information from children under 13. If a parent or guardian believes a child under 13 has provided personal information, contact hello@thespiralbar.com so the request can be reviewed and the information deleted when appropriate.

CHANGES TO THIS POLICY

The Spiral Bar may update this Privacy Policy when business practices, website tools, or legal requirements change. The updated policy will be posted on this page with a revised effective date. Continued use of the website

 after an update is subject to the revised policy.

CONTACT

For questions, privacy requests, or concerns about this Privacy Policy, email hello@thespiralbar.com.